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Ready to grow your business? Knowing your potential customers lets you expand the sales of your brand rapidly. Once you know everything about your target audience— it’s time to narrow down ways to sell them. Mastering how to sell a product—online or offline— allows you to give your business a chance to stand out. A
Your customers are the lifeblood of your business. It means that what they think of your business must be one of the most important things you collect and listen to. You might think that you’ve invested in so many things just to make your customers satisfied and happy. But, how do you know that they
Using session recordings (or replays) can greatly improve your customer satisfaction in many ways. What is session replay exactly and how can you leverage its power for outstanding customer experience? Let us begin with some data backed by research on the importance of customer satisfaction in helping an organization accomplish its goals. Businesses moving on
Online sales saw explosive growth during the pandemic, where businesses experienced a 76% Year-over-Year increase in sales. Whereas online operations enable much more in brick and mortar stores, it is only possible to collect limited data, such as customers’ email or phone numbers. The rapid growth of e-commerce has also created more visibility to customer
“Data is what you need to do ANALYTICS, information is what you need to do BUSINESS” Aren’t we all governed by data and interpreted by analytics? From marketing to sales, organizations these days are using business analytics tools to derive meaningful insights to help grow their business. Sales professionals use business analytics to analyze the
The most successful brands have always craved a deep understanding of their customers. Why? When brands know their customers, they have the wisdom needed to build long-term customer relationships, solve customer pain points, and enhance the customer experience. But understanding customers is not always easy. With multiple customer datasets to sift through and no unified
All the different stages of your customer journey deserve your attention. When you constantly invest time and money into boosting your brand awareness, doesn’t it make sense to start leveraging that awareness to build more engagement and consequently profit? If you’re already able to bring people to your website – kudos to you! That kind
Did you know that 86 percent of senior-level marketers agree that it is crucial to create a cohesive customer journey across all touchpoints and channels? However, in our ever-evolving digital world, the classic AIDA model and the linear buyer’s journey are just simply not enough. Customer expectations are assuredly going through a considerable transformation. Can
Are you ever left baffled why you have so many visitors to your site, but barely any of them are converting into paying customers? Or wonder why they spend so much time browsing your website and adding to their cart, only to abandon it at the checkout? Wouldn’t it be great to mind-read your customers
Everyone who owns or manages an online business has to deal with analytics at some level. Nowadays, analytics is often time-consuming. However, it can offer endless possibilities as we can draw conclusions from sharing social networking content and getting feedback on it. We have far more tools for analysis than we think. Understand the needs