Learn how to use Capturly’s session replay feature to know why your visitors leave your website.

What is Session replay?

Session replay is the exact replay of a visitors’ interactions (e.g. clicks, mouse movements, form fills) on your website. Capturly will record you all of these that you can replay and analyze later on in order to optimize your website and avoid future bottlenecks in your conversion funnel. Exploring how visitors interact with your website can give you valuable information to prevent problems, that may occur in the future.

How can I use Capturly’s Session replay feature?

After installing a small piece of code into your site, you have access to Capturly’s features including session replays. Session replays are generated automatically from your past visitor data, right after the tracking code is installed on your website.

After you have installed Capturly’s tracking code to your website, all you have to do is the follow these steps:

STEP 1 Log in to your Capturly account

STEP 2 Select the website you wish to check the recordings of

STEP 3 Select  Recordings  from the left menu

STEP 4 Select a page from the table and click on the corresponding  Play  button on the right.

Heads up: On Capturly’s Session Replay panel, you can select the speed of your playback, and choose to skip pauses.

Heads up: Filters allow you to narrow down your search. You can view your recordings from a specific period of time, source or even from a specific Google campaign.

How to add custom tags to my session replays?

With Capturly’s tagging feature you can mark specific recordings. This way you can categorize and filter replays with ease.

To apply a tag to a session recording all you have to do is simply follow these steps:

STEP 1 Log into your Capturly account

STEP 2 Go to  Recordings 

STEP 3 Play a recording and mark it by clicking on the  Add new tag 

capturly session_replay tag

 

STEP 4 Define a name and a value to your tag

capturly session_replay tagging

Once added, the  tag value  will appear next to the Add new tag button on the session replay panel. Once the panel is closed the custom tag will be visible on the list also.

session_replay tagging multiple tags

How to delete my tags?

You may add as many tags as you want and to remove a tag all you have to do is to simply click on the small ‘x’ marked on the image above.

session replay tagging

How does Capturly distribute my recordings in a month?

By Default, Capturly will distribute your recordings evenly between your websites and visitors during a month. Rule settings can be changed according to your preference from the  Rule settings  menu.

What are Rule settings?

With Rule settings, you have the opportunity to choose the way Capturly manages your recordings. You have access to the following recording methods:

  • Default – Capturly will distribute your recordings evenly between your websites
  • Record everything – With this option enabled Capturly will record every traffic on your website
  • Don’t record – This will turn your recordings off
Heads up: In the middle, you can see your remaining recordings available. Your websites are being listed, as well as the current Rule setting for each. By Default, Capturly will distribute your Recordings evenly between your websites.

How can I change Rule settings?

To access this feature, all you have to do is follow the steps below:

STEP 1 Log into your Capturly account

STEP 2 Click on your profile on the top right section of the screen and choose  Settings 

 pick  Rule settings  from the left menu 

Heads up: In the middle, you can see your remaining recordings available. Your websites are being listed, as well as the current Rule setting for each. By Default, Capturly will distribute your Recordings evenly between your websites.

In case you wish to record everything on a specific website:

STEP 4 Click on the purple  Edit  button on the right

STEP 5 Under Preferred rule menu select  Record everything  option

Heads up: At this point, you have the option to set a Recording limit by typing a number of your desire. Once this value has been reached, the rule will automatically set itself back to Default. When this happens, you will be notified via email.

STEP 6 After you click on the  Save  button, Capturly starts to record every action on that website.

If you don’t want to have recordings enabled for one or more websites, you can simply choose the  Don’t record  option from the dropdown menu under  Preferred rule .

How to record every visitor on my website?

By Default, Capturly will distribute your recordings evenly between your websites. To record everything on your website follow these steps:

STEP 1 Log into your Capturly account

STEP 2 Go to  Settings  and choose  Rule settings  from the left menu

STEP 3 Click on the  Edit  button on the right

STEP 4 Select the  Record everything  option from the corresponding dropdown menu of the website