Here you can learn how to configure Capturly and manage your billing settings.

How can I pay at Capturly?

Capturly supports all major credit card issuers, such as:

  • Visa
  • MasterCard
  • American Express
  • Discover

Why does my bank ask for authentication?

Online services are becoming more popular by the day and this requires extra steps towards security. This is where an extra authentication layer comes into the picture. Validating the identity of users during transactions and banking activities in order to

  • minimalize the chance of fraud
  • reduce costs
  • increase confidence
  • comply with international regulations

What are the SCA and the 3D Secure 2?

Strong customer authentication (SCA) is defined as “an authentication based on the use of two or more elements categorized as knowledge (something only the user knows), possession (something only the user possesses) and inherence (something the user is). These must be independent of one another, in that the breach of one does not compromise the reliability of the others, and is designed in such a way as to protect the confidentiality of the authentication data.”

3-D Secure 2 will support the transmission of rich data during transactions, making risk-based decisions possible on whether to authenticate or not. The consumer experience will also be simplified and enhanced, through the elimination of the initial enrolment process and removing the need for cardholders to remember static passwords. Non-payment authentication and native mobile support are also included in this version of the protocol. 3-D Secure 2.0 takes into account additional payment channels that are rapidly increasing in popularity. Compared to 3-D Secure version 1, 3-D Secure 2.0 improves authentication possibilities that allow merchants to move closer to frictionless checkout experiences for their customers, with new intelligent risk-based possibilities, as well as enhanced security, performance, and flexibility for both application and browser-driven payments.

How can I change my plan?

You can change your plan anytime at the plans page or in your Profile settings after your log in.

What features are available in Capturly’s paid plans?

Free Lite Growth Plus
Unlimited funnels no yes yes yes
Additional websites no +1 +5 +19
Access to the rule settings no yes yes yes
Data retention 1mo +5mo +5mo +11mo
Recorded sessions 1k +19k +59k +149k
Limitless daily session playback no yes yes yes
Advanced masking feature no yes yes yes
Email tagging no  yes yes yes
Custom tracking option  no  yes yes yes

Unlimited funnels – A conversion funnel shows how well is your website able to convert visitors into customers. With the help of Capturly’s funnel, you can specify certain goals and measure the effectiveness of each step. A funnel can help you to understand where you lose your visitors in a current process. Imagine it as a visualization of how your visitors get from A to B.

Access to the rule settings – Rule settings gives you full control over how Capturly gathers data for you. By default, Capturly will distribute your session recording budget evenly between your websites. With rule settings, you can override this.

Advanced masking feature – By default, Capturly will hide the contents of the input fields in order to avoid privacy issues. However, in some cases, you may want to turn this setting off for example to record search bars or filters. This is called  Advanced Masking 

Custom tracking option – With this feature you are able to specify and customize further input fields which should be tracked. One of the most You can define more fields by clicking the + Add new input  button. capturly-custom-tracking

How can I manage my billing information in Capturly?

Under the Billing information section, you can add or change a Credit Card, and set a preferred billing address.

To do so, follow these steps:

STEP 1 Log into your Capturly account

STEP 2 Click the arrow next to your email address in the top right corner and choose  Settings  from the dropdown menu

STEP 3 Pick  Billing settings  from the menu on the left.

STEP 4 After you made changes in your billing information or billing address, click on the “Update information” button

How can I share Capturly analytics data with someone?

After the registration, you will have a profile assigned to your account. This profile lets you have full authority over the websites you have added. You will be able to change the name of your website, your email address, credit card information, add coupon and many more. You have also the right to share one or more of your websites’ analytics data with others without giving them access to your  Settings .

In order to do so, follow these steps:

STEP 1 Go to  Account Settings  and choose  Shared users 

STEP 2 Enter the email address of the user and choose a website

STEP 3 Click on  Add user 

Heads up: You can withdraw a shared user from a website anytime you want.

How can I withdraw a shared user from a website in Capturly?

In order to withdraw somebody from accessing a website’s data, follow these steps:

STEP 1 Navigate to the  Shared users  menu under  Account Settings 

STEP 2 Click on the corresponding  Edit  button of the user you wish to withdraw

STEP 3 Select the website you wish to remove the user from by clicking the checkbox

STEP 4 Click on  Delete 

How can I delete a shared user in Capturly?

In order to delete somebody from your shared users, follow these steps:

STEP 1 Navigate to the  Shared users  menu under Account Settings 

STEP 2 Click on the corresponding checkbox of the user you wish to withdraw

STEP 3 Click on  Delete 

How to use Capturly’s Advanced Masking feature?

Heads up: This is a premium feature and only available in paid plans.

By default, Capturly will hide the contents of the input fields in order to avoid privacy issues. This is called  Advanced Masking . However, in some cases, you may want to turn this setting off for example to record search bars or filters.

Heads up: Even if the masking feature is turned off, Capturly won’t record credit card and password related fields.

To turn the default masking feature off all you have to do is simply follow these steps:

STEP 1 Log into your Capturly account

STEP 2 Go to  Settings   and choose your desired website under  Website Settings 

STEP 3 Scroll down until you see the  Default Masking  option and uncheck the small box

STEP 4  Click on  Save 

capturly default masking feature

After disabling the global default masking setting you are still able to specify and customize further input fields which should be masked, such as the input fields of names or addresses. You can define more fields by clicking the  +Add new input  button. To mask a field all you have to do is enter a name for it and click on the  Save  button below.

capturly custom masking feature

How to track custom input fields with Capturly?

STEP 1 Log into your Capturly account

STEP 2 Go to  Settings  and choose your desired website under  Website Settings 

STEP 3 Scroll down until you see the  Default Masking  option and uncheck the small box

capturly-custom-tracking

STEP 4  Under  Custom tracking  add the name of the input field you wish to track. 

Heads up: In order to define the name of the input field, you have to check it in your preferred browser’s developer console. For example in Google Chrome right-click on the preferred input field and pick  Inspect  from the dropdown menu.

capturly custom tracking inspect

The Developer Console will open up and it will automatically highlight the id of the input field for you. Now paste this id into the input field name section under  Custom tracking  and hit enter.

STEP 5 Click on  Save 

Capturly’s REST API

Capturly’s REST API (Application Programming Interface) is a platform to communicate with our servers and export the tracked data of your websites.

Heads up: Please note that this API is a beta version and it will be updated with additional features in the future. If you have any request or suggestion, please feel free to send it to us at [email protected]

How does the Capturly REST API works?

The Capturly’s REST API allows you to request data from our servers. In order to authenticate the request, you should use your own API key as a query parameter. In addition, you will also need your own website ID. This will define which website’s data can be accessed with the API. The website ID can be found in the Website settings’ URL, after the given website is chosen, the URL structure will be the following: https://capturly.com/users#[websiteID]

In the header, you should define the exact format of the answer which can be a JSON or an XML.

Example of sending a request:

curl -X GET -i -H "Accept:application/json"
"https://api.capturly.com/v0/recordings/[websiteId]?apiKey=[apiKey]"

The current version of the REST API allows you to request a list of your session replays with the GET method:

https://api.capturly.com/v0/recordings/[websiteID]?apiKey=[apiKey]

Heads up: Please note that the apiKey is unique and it is used for authenticating the user making the request. According to this, please don’t share your apiKey and keep it private.

This list contains the public URL of your recordings as well, it can be found in the url column of the list. The complete list structure is the following:


[
  {
    "startPage": ...,
    "endPage": ...,
    "visitedPages": ...,
    "country": ...,
    "ip": ...,
    "duration": ...,
    "browser": ...,
    "url": ...,
    "createTime": ...
  },
  {
    "startPage": ...,
    "endPage": ...,
    "visitedPages": ...,
    "country": ...,
    "ip": ...,
    "duration": ...,
    "browser": ...,
    "url": ...,
    "createTime": ...
  },
  ...
]

How can I request an API key?

If you would like to use the API you will need an API key (apiKey). You can request a unique API key (apiKey) by sending a request to [email protected] with your Capturly username (email) and the website you would like to use the API for.

How can I cancel my Capturly subscription?

In order to cancel your current subscription, follow these steps: 

Log into your Capturly account

STEP 2 Click on your profile in the top right of the screen and choose  Settings  from the dropdown menu

STEP 3 Scroll down to the bottom of the page and look for the following: cancel your subscription

How can I delete my Capturly account?

In order to delete your account, follow these steps: 

STEP 1 Log into your Capturly account

STEP 2 Click on your profile in the top right of the screen and choose  Settings  from the dropdown menu

STEP 3 Scroll down to the bottom of the page and look for the following: delete your account

 

Heads up: This action is immediate and permanent! Once you have confirmed there is no way to access any data and you cannot undo the process. If you would like to still access your data in the current period or continue your subscription in the future, we recommend you to cancel your account instead of deleting it.