At Capturly we take your privacy very seriously. If your website or webapp has traffic from any EU or EEA country then your website is probably affected by the GDPR legislation. The aim of this page is to inform you how Capturly compliance to the GDPR legislation and what actions you made as a Data Controller if you are using Capturly.
If you are not familiar with GDPR, you can visit the official page for more information.
Capturly is fully committed to achieving compliance with the GDPR prior to the regulation’s effective date. Please be aware that this site does not intend to fully prepare your company for GDPR, it only contains the changes and requirements related to our service. We recommend you to consult your own legal counsel regarding the GDPR compliance of your website or webapp.
Note: Capturly was not designed to show how a specific identifiable person is using a website or a webapp. We respect and apply the “Privacy by design” principle of the GDPR. The aim of Capturly is to understand the visitors’ experience and identify common issues and opportunities on your website or webapp.
Based on your country’s jurisdiction and situation, you might to verify two things. We recommend you to consult your own legal counsel regarding the GDPR compliance of your website or webapp.
Of course, we ensure you to sign a Data Processing Agreement (DPA) with Capturly if your company is based in the EU or you collect data from data subjects in the EU. The digitally signed DPA should be sent to [email protected], we will countersign it and provide you a signed copy within 3 business days. The agreement needs to be signed by the entity which effectively entered into the Terms of Service with Hotjar
Please consult with your legal counsel before signing the agreement!
In order to do so, please add the following HTML code to the given page(s):
After the code is added, we won’t track the visitors’ behavior on the given site and no session recordings and heatmaps will be created for the page.
The servers of Capturly are located in data centers in the EU.
Yes, we automatically honor the Do Not Track function of the web browsers globally.
You can found the opt-out function here. Please note that this option applies only to the current browser. If you clear your cookies, browse in incognito mode, or use a different browser, then tracking will be enabled.
We regularly run vulnerability scans and penetration tests in order to keep our system up to date and secure.
Please feel free to email us at [email protected] if you have any further questions regarding data privacy.
Please note that Capturly, Inc. is not intended to provide legal advice. We recommend you consult your own legal counsel.