{"id":943,"date":"2023-09-18T12:48:05","date_gmt":"2023-09-18T12:48:05","guid":{"rendered":"https:\/\/capturly.com\/documentation\/?p=943"},"modified":"2023-09-18T12:48:08","modified_gmt":"2023-09-18T12:48:08","slug":"survey","status":"publish","type":"post","link":"https:\/\/capturly.com\/documentation\/survey\/","title":{"rendered":"Survey (In-Email Survey)"},"content":{"rendered":"\n
Get to know the steps to make your survey implementation straightforward and effective. Dive in, understand the nuances, and master all that Capturly’s email surveys have to offer.<\/div><\/div>\n\n\n\n

<\/span>What is a Capturly In-Email Survey?<\/strong><\/span><\/h2>\n\n\n\n

The Capturly email survey feature enables you to collect feedback directly from your customers through in-email surveys. Its primary purpose is to measure customer satisfaction regarding products, services, and overall website experience, combined with an integrated session recording feature<\/a>. This allows you to view the activities of customers, especially those who might have given a low satisfaction score.<\/p>\n\n\n\n

\"Capturly<\/figure>\n\n\n\n

<\/span>What are the requirements for setting up a survey?<\/strong><\/span><\/h2>\n\n\n\n

First of all, you’ll need to create a Capturly account and insert the tracking code<\/a> into your website.<\/p>\n\n\n\n

To set up a survey, Capturly needs permission to monitor email input fields on your website. By default, Capturly doesn’t track keystrokes as users fill in email fields. Please provide permission to Capturly to view these email inputs<\/a>.<\/p>\n\n\n\n

Note: Please ensure that unmasking the input field of email addresses complies with the law and legal regulations of the country where you are operating.<\/div><\/div>\n\n\n\n

<\/span>How can I create a survey?<\/strong> Step-by-step guide<\/span><\/h2>\n\n\n\n

To create a survey, login<\/a> to your  Dashboard<\/strong> <\/span> and go to  Surveys.<\/strong> <\/span> Let’s make a survey for new customers who just picked one of our paid plans. We’ll reach out to them 5 days after they sign up.<\/p>\n\n\n\nSTEP 1<\/strong><\/span>\n\n\n\n