{"id":7233,"date":"2023-05-18T09:37:26","date_gmt":"2023-05-18T07:37:26","guid":{"rendered":"https:\/\/capturly.com\/blog\/?p=7233"},"modified":"2024-03-28T16:38:43","modified_gmt":"2024-03-28T15:38:43","slug":"best-session-replay-tools-that-are-essential-to-know","status":"publish","type":"post","link":"https:\/\/capturly.com\/blog\/best-session-replay-tools-that-are-essential-to-know\/","title":{"rendered":"5+1 Best Session Recording Tools that Are Essential to Know"},"content":{"rendered":"\n<p>Have you ever wondered how you could find out more about what your visitors experience on your website? I&#8217;m sure your answer to that is YES if you clicked on this article! In this article, you will learn why it is important to find the best session recording tool to efficiently maintain the performance of your website, as well as which are the best session recording tools currently available on the market.\u00a0<\/p>\n\n\n\n<p>Hopefully, after reading it you&#8217;ll have a comprehensive understanding of session recording tools, their importance to your business, and the key factors to consider when choosing the best session recording tool for you and for your business.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_53 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/capturly.com\/blog\/best-session-replay-tools-that-are-essential-to-know\/#Why_is_the_usage_of_a_session_recording_tool_essential\" title=\"Why is the usage of a session recording tool essential?&nbsp;\">Why is the usage of a session recording tool essential?&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/capturly.com\/blog\/best-session-replay-tools-that-are-essential-to-know\/#What_are_session_recording_tools_used_for\" title=\"What are session recording tools used for?\">What are session recording tools used for?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/capturly.com\/blog\/best-session-replay-tools-that-are-essential-to-know\/#What_are_the_essential_features_for_a_session_recording_tool_to_be_comprehensive\" title=\"What are the essential features for a session recording tool to be comprehensive?\">What are the essential features for a session recording tool to be comprehensive?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/capturly.com\/blog\/best-session-replay-tools-that-are-essential-to-know\/#How_to_choose_the_best_session_recording_tool_for_you\" title=\"How to choose the best session recording tool for you?\">How to choose the best session recording tool for you?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/capturly.com\/blog\/best-session-replay-tools-that-are-essential-to-know\/#Overview_of_the_51_best_session_recording_tools_free_plan\" title=\"Overview of the 5+1 best session recording tool&#039;s free plan \">Overview of the 5+1 best session recording tool's free plan <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/capturly.com\/blog\/best-session-replay-tools-that-are-essential-to-know\/#What_the_51_best_session_recording_tools_can_offer_you_overall\" title=\"What the 5+1 best session recording tools can offer you overall?\">What the 5+1 best session recording tools can offer you overall?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/capturly.com\/blog\/best-session-replay-tools-that-are-essential-to-know\/#Conclusion\" title=\"Conclusion\">Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_is_the_usage_of_a_session_recording_tool_essential\"><\/span><strong>Why is the usage of a session recording tool essential?&nbsp;<\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Are you wondering why you should use the best session recording tool? If yes there could be several scenarios:\u00a0<\/p>\n\n\n\n<p>You may be new to the world of behavioral analytics and interested in exploring this area, or you may already be familiar with <a href=\"https:\/\/capturly.com\/guides\/ultimate-guide-to-heatmaps-everything-you-need-to-know-about-website-heatmaps\/\">using heatmap tools<\/a> or any other behavioral analytics tools and want to extend your analytics capabilities to include session recordings.&nbsp;<\/p>\n\n\n\n<p>Alternatively, you may be looking to confirm that the session recording tool you are currently using is the best option available, or you may be considering switching to a new one.<\/p>\n\n\n\n<p>Regardless of which group you belong to, using a session recording tool is essential for optimizing your website let us give you some convincing or even confirmation of why and for what purpose you should use a session recording tool.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_are_session_recording_tools_used_for\"><\/span><strong>What are session recording tools used for?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Session recordings are utilized to track users&#8217; interactions during their browsing sessions on a site. They provide valuable insights into how individual users engage with your site. By utilizing session recording tools<a href=\"https:\/\/capturly.com\/blog\/using-session-replays-to-identify-and-fix-website-issues\/\" target=\"_blank\" rel=\"noreferrer noopener\">, you can uncover unique issues that may only affect a subset of your users.<\/a> It&#8217;s not surprising to find that these bugs are particularly challenging to detect.<\/p>\n\n\n\n<p>However, session recording tools offer you the opportunity to view your website through the eyes of your visitors. They go beyond providing an aggregated overview like heatmaps or presenting mere figures and numbers like traditional analytics. Instead, they offer an inside look into the actions of each individual user, allowing you to gain a deeper understanding and a behind-the-scenes look at their experiences.<\/p>\n\n\n\n<p><em>Let\u2019s see what specific uses session recording have!<\/em><gwmw style=\"display:none;\"><\/gwmw><\/p>\n\n\n\n<ul>\n<li>Revealing UX and technical problems<gwmw style=\"display:none;\"><\/gwmw><\/li>\n\n\n\n<li>Usability testing<gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/li>\n\n\n\n<li>Understanding visitor engagement<\/li>\n\n\n\n<li>Overcoming browsing barriers<\/li>\n\n\n\n<li>Boosting website performance<gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/li>\n\n\n\n<li>Finding patterns<\/li>\n\n\n\n<li>Discovering user frustration<gwmw style=\"display:none;\"><\/gwmw><\/li>\n\n\n\n<li>Identifying the typical user journey<\/li>\n\n\n\n<li>Checking mobile-friendliness<gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/li>\n\n\n\n<li>Testing new features<\/li>\n\n\n\n<li>Supporting web development proposals<\/li>\n\n\n\n<li>Helping your customer service<gwmw style=\"display:none;\"><\/gwmw><\/li>\n<\/ul>\n\n\n\n<p>If you are eager to learn more about how to do these tasks with session recordings or if you want to delve deeper into the topic check out <a href=\"https:\/\/capturly.com\/guides\/the-basics-of-session-replays\/\">Capturly\u2019s guide<\/a>. It also provides valuable insights and practical tips on maximizing the potential of session recordings.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_are_the_essential_features_for_a_session_recording_tool_to_be_comprehensive\"><\/span>What are the essential features for a session recording tool to be comprehensive?<gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Session recording tools encompass various features and characteristics that are vital for different purposes and use cases. One thing remains certain: having a tool that offers extensive capabilities is advantageous, as it eliminates the need to switch or adapt to a new tool when you want to expand its usage for different purposes<strong>.\u00a0<\/strong><gwmw style=\"display:none;\"><\/gwmw><\/p>\n\n\n\n<p>But let\u2019s see what are these attributes and what we really mean by them!<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\"><strong>Filtering<\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/h3>\n\n\n\n<p>Filters allow you to narrow down your search. And why is it good for you? Think about it, who would want to search through hundreds or thousands of recordings and recordings to find what they really interested in? That&#8217;s why the more filter options a session recording tool offers, the better it is for you &#8211; the easier it makes your job!<\/p>\n\n\n\n<p>With filters, you can view your recordings from a specific period of time, source, or even from a specific Google campaign. This functionality is immensely valuable in detecting issues that may only affect certain users, as well as comparing the behavior of users who arrived at your page through organic search versus those who came via paid advertisements.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"239\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-22-1024x239.png\" alt=\"Session replay filters of Capturly.\" class=\"wp-image-7234\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-22-1024x239.png 1024w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-22-300x70.png 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-22-768x180.png 768w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-22-1536x359.png 1536w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-22.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/figcaption><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><em>Filtering options on Capturly\u2019s interface<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Detecting user frustration<\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/h3>\n\n\n\n<p>Detecting user frustration is crucial for optimization processes. There are some indicators of user frustration like<a href=\"https:\/\/capturly.com\/blog\/what-are-rage-clicks-and-how-to-improve-your-websites-usability-with-them\/\"> rage clicks<\/a> that signal an annoying or even serious issue on your site. The ability to define these elements gives you the chance to fix them as fast as possible and to ensure the best user experience possible.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Indicating the completion of an event or goal<\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/h3>\n\n\n\n<p>Some tools exactly show you where an event happened or a goal was completed. This feature allows you to quickly assess the success of a visit by providing a visual representation of the number of events and goals completed.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"68\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-23-1024x68.png\" alt=\"User frustration signals in session recordings.\" class=\"wp-image-7235\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-23-1024x68.png 1024w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-23-300x20.png 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-23-768x51.png 768w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-23.png 1502w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><em>Recorded session with user frustration and goal tags on Capturly\u2019s interface<\/em>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Adjusting recording speed<\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/h3>\n\n\n\n<p>Being able to change the playback speed can make your work much easier, as it can speed up the process. Sometimes users make long visits to your site and it can be time-consuming to watch them back.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Ability to skip pauses<\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/h3>\n\n\n\n<p>Some session recording tools enable you to skip pauses during a session. Watching and observing recordings can be really time-consuming, especially if long visits happened and you are not able to skip pauses during rewatching the session.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"710\" height=\"72\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-27.png\" alt=\"Adjusting replay speed in session recordings.\" class=\"wp-image-7239\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-27.png 710w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-27-300x30.png 300w\" sizes=\"(max-width: 710px) 100vw, 710px\" \/><figcaption class=\"wp-element-caption\"><gwmw style=\"display:none;\"><\/gwmw><\/figcaption><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><em>Adjusting recording speed and ability to skip pauses on Capturly\u2019s interface<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Custom tags<\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/h3>\n\n\n\n<p>Custom tags refer to labels defined by you that are applied to specific session recordings within the analytics system. It&#8217;s useful to be able to mark the ones that are most important to you out of the many recordings. So you can pull up these recordings whenever you need them later.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Rule settings<\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/h3>\n\n\n\n<p>The rule settings feature allows you to instruct a tool when and how to create recordings. This means you have the flexibility to choose from various tracking options: track by default, avoid tracking altogether, or track everything. If you opt to track everything, you can specify the number of sessions you want to record. Once that number is met, the tool will stop tracking.<\/p>\n\n\n\n<p>For instance, let&#8217;s say you&#8217;re running a summer launch marketing campaign and you&#8217;re keen on measuring its results. You could temporarily switch off tracking on your site before the campaign starts, preserving all session recordings for the campaign period. This will allow you to focus on measuring the campaign&#8217;s outcomes. When the campaign begins, simply adjust the settings to track everything. This way, you&#8217;ll have access to all the vital information from the campaign.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Privacy, GDPR compliance&nbsp;<\/strong><\/h3>\n\n\n\n<p>When it\u2019s about behavioral analytics, privacy is a huge worry for most users. But you need not worry as the best behavioral analytics tools selected are guaranteed to<a href=\"https:\/\/capturly.com\/blog\/choosing-the-right-session-replay-tool-5-tips-to-mitigate-privacy-concerns\/\" target=\"_blank\" rel=\"noreferrer noopener\"> put privacy as a top priority<\/a>. Moreover, all of the selected tools are GDPR compliant.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"925\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-33-1024x925.png\" alt=\"General data protection regulation compilance.\" class=\"wp-image-7245\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-33-1024x925.png 1024w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-33-300x271.png 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-33-768x694.png 768w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-33-1536x1388.png 1536w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-33.png 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/figcaption><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.freepik.com\/free-vector\/modern-gpdr-background_3345556.htm#query=GDPR&amp;position=11&amp;from_view=search&amp;track=sph\">Source<\/a><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_choose_the_best_session_recording_tool_for_you\"><\/span>How to choose the best session recording tool for you?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Like any other decision, the key factor to consider when selecting the best session recording tool is to assess your specific needs and intended use for the tool.<\/p>\n\n\n\n<p><em>Session recordings are commonly used for the following purposes:<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>UI &amp; UX<\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/h3>\n\n\n\n<p>If you utilize a session recording tool for UI and UX purposes, your primary objective is to comprehend customer interactions with your web page&#8217;s interface. To achieve this goal, simply watching a few recordings will not suffice. You will likely require a larger number of recordings compared to the average user&#8217;s needs, which may necessitate selecting a session recording tool and a plan that offers an increased recording capacity.\u00a0<\/p>\n\n\n\n<p>It is also good if the chosen tool has a function to detect user frustration as these are indicators that tell you a lot about the user experience of your visitors.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"682\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-31-1024x682.png\" alt=\"A laptop with the sign of UI\/UX.\" class=\"wp-image-7243\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-31-1024x682.png 1024w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-31-300x200.png 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-31-768x512.png 768w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-31-1536x1023.png 1536w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-31-760x507.png 760w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-31.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"http:\/\/freepik.com\" target=\"_blank\" rel=\"noreferrer noopener\">Source<\/a><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/figcaption><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>Customer support<\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/h3>\n\n\n\n<p>Session recordings can be highly beneficial for customer service as well. They enable customer service representatives to pinpoint problems more accurately, reducing the need for extensive explanations from the user.<strong>&nbsp;<\/strong><\/p>\n\n\n\n<p>In the context of customer service, a smaller number of session recordings is usually adequate. However, data retention and custom tagging play a crucial role. Saving customer complaints for future reference and tagging them with relevant information can prove to be immensely useful. The ability to skip pauses is also crucial in this case, as this can streamline support processes<strong>.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"1024\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-32-1024x1024.png\" alt=\"Customer support with the help of session replays.\" class=\"wp-image-7244\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-32-1024x1024.png 1024w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-32-300x300.png 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-32-150x150.png 150w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-32-768x768.png 768w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-32-1536x1536.png 1536w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-32.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"http:\/\/freepik.com\">Source<\/a><\/figcaption><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>Optimization<\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/h3>\n\n\n\n<p>Session recordings serve as a valuable tool for optimization purposes as well. Session recordings allow you to observe how users navigate through your site and address any errors or obstacles they encounter along their path.\u00a0<\/p>\n\n\n\n<p>Considering that you are examining a large image, it is likely that you will require a greater number of recordings and a longer storage time to capture the complete picture. Moreover, having a filter option can be highly beneficial, as it enables you to segment your users and optimize your site accordingly.\u00a0<\/p>\n\n\n\n<p>In optimization, it could be also useful if the chosen tool\u2019s session recordings feature enables you to indicate when a goal is completed or an event happened on your website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Overview of the 5+1 best session recording tool&#8217;s free plan <\/h2>\n\n\n\n<p>Before we delve into the specifics of each session recording tool, let&#8217;s take a look at this comparison table we&#8217;ve made for you. It offers a swift overview of something everyone is eager to know &#8211; Yes, you guessed it right! We&#8217;re talking about the free plans!<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"768\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-25.png\" alt=\"Overview of the best free session replay tools.\" class=\"wp-image-7237\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-25.png 1024w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-25-300x225.png 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-25-768x576.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p><\/p>\n\n\n\n<p>Once you have viewed the overview, don&#8217;t stop here as you can read more about not only the paid plans but also the free plans. We&#8217;ll also explain what exactly the sections highlighted in red mean.&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_the_51_best_session_recording_tools_can_offer_you_overall\"><\/span>What the 5+1 best session recording tools can offer you overall?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Let&#8217;s look at what the best session recording tools have to offer you, both in their free and the most popular paid options<strong>.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-background\" style=\"background-color:#e6e6e7ed\"><strong>Capturly<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/capturly.com\/\">Capturly<\/a> is a powerful behavioral analytics tool designed to help businesses gain valuable insights into their site&#8217;s performance. It offers a wide range of features and functionalities to track, analyze, and optimize your online presence. Next to session recordings, you can find heatmaps, <a href=\"https:\/\/capturly.com\/guides\/the-basics-of-conversion-rate-optimization\/\">conversion funnels<\/a>, and traditional analytics in Capturly\u2019s offer.<gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/p>\n\n\n\n<h4 class=\"wp-block-heading has-medium-font-size\"><strong><em>What filtering options Capturly<\/em>&#8216;s session recording tool<em> has?<\/em><\/strong><\/h4>\n\n\n\n<p>Capturly offers a wide range of filtering options to enhance your experience on the interface. When it comes to session recordings , you have the following filtering choices:<\/p>\n\n\n\n<ul>\n<li><strong>Path Filtering:<\/strong> You can filter sessions based on the path your visitors took, including the specific page(s) they visited, landed on, or exited from. Additionally, you have the option to hide bounce visits, ensuring a more focused analysis.<\/li>\n\n\n\n<li><strong>User Attribute Filtering:<\/strong> Capturly allows you to filter sessions based on user attributes such as the country from which the user is browsing your page. This helps you gain insights specific to different geographic regions.<\/li>\n\n\n\n<li><strong>Session Attribute Filtering:<\/strong> You can filter sessions based on session duration, the number of pages visited, and visitor type, allowing you to distinguish between new and returning visitors.<\/li>\n\n\n\n<li><strong>Behavioral Filtering: <\/strong>Capturly enables you to filter by events and user behavior. This way you can easily choose recordings where specific events or user behavior patterns happened, like rage clicks or u-turns.&nbsp;<\/li>\n\n\n\n<li><strong>Technological Attribute Filtering:<\/strong> Filtering by technological attributes is also available. You can choose between several device types, browsers, and operating systems to narrow down your analysis.<\/li>\n<\/ul>\n\n\n\n<p>Moreover, filtering is also available in each of the recordings. You can select to see:<\/p>\n\n\n\n<ul>\n<li>Clicks<\/li>\n\n\n\n<li>Rage clicks<\/li>\n\n\n\n<li>U-turns<\/li>\n\n\n\n<li>Mouse outs<\/li>\n<\/ul>\n\n\n\n<p>You can also indicate the exact place where:<\/p>\n\n\n\n<ul>\n<li>A goal was completed.<\/li>\n\n\n\n<li>An event happened.<\/li>\n\n\n\n<li>JavaScript error occurred.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><em>What do you get in Capturly\u2019s free plan?<\/em><\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/h4>\n\n\n\n<p>In the free plan of Capturly, you gain access to a range of valuable features. With its free plan, you can benefit from 1000 recorded sessions, allowing you to analyze user interactions and behaviors. You can retain your data for a period of 1 month, enabling you to assess trends and make informed decisions.\u00a0<\/p>\n\n\n\n<p>An essential aspect of the free version of Capturly is the inclusion of the filtering option. Unlike other session recording tools that limit access to filtering features, Capturly offers this functionality without any restrictions even in its free version.\u00a0<\/p>\n\n\n\n<p>This means you can efficiently search through your recorded sessions using various filters, including advanced options such as behavior-based filtering. This way you can effortlessly locate recordings that involve rage clicks or mouse outs and find the bugs. This functionality enhances your ability to understand user frustrations and identify areas for improvement, thereby optimizing the user experience on your website.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><em>What do you get in the most popular paid plan of Capturly?<\/em><\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/h4>\n\n\n\n<p>Capturly\u2019s most popular paid plan is its Growth plan. This plan is available for 63$ per month if you decide on an annual payment. In this plan, you can get 15.000 session recordings per month which are also upgradable to up to 500.000 recordings. With the Growth plan, you can retain your data for a year.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"585\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-24-1024x585.png\" alt=\"Capturly offers plans with its session replay feature.\" class=\"wp-image-7236\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-24-1024x585.png 1024w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-24-300x171.png 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-24-768x439.png 768w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-24.png 1354w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/figcaption><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/capturly.com\/plans\">Source<\/a><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/p>\n\n\n\n<p>Additionally, the Growth plan includes advanced features such as rule settings and custom tagging. With rule settings, you can define specific criteria to filter and segment your data effectively, enabling precise analysis based on your unique requirements. <\/p>\n\n\n\n<p>Custom tagging allows you to label and categorize session recordings and events, providing enhanced organization and easier retrieval of specific data points.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-background\" style=\"background-color:#e6e6e7ed\"><strong>Crazy Egg<\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.crazyegg.com\/\">Crazy Egg <\/a>is a powerful and intuitive behavior analytics tool designed to optimize site performance. With its user-friendly interface, it enables you to visualize user behavior and improve conversions<strong>.\u00a0<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><em>What filtering options Crazy Egg has?<\/em><\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><gwmw style=\"display:none;\"><\/h4>\n\n\n\n<p>With CrazyEgg you can filter by:<\/p>\n\n\n\n<ul>\n<li><strong>Visitor information<\/strong>: including country, device type, operating system, new vs. returning visitors<gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/li>\n\n\n\n<li><strong>Session information<\/strong>: including session duration, tags, date range, day of the week, recording status, recording I.D.<\/li>\n\n\n\n<li><strong>Path:<\/strong> including visited page, number of pages viewed, referral<\/li>\n\n\n\n<li><strong>Ad campaigns<\/strong><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><em>What do you get in Crazy Egg\u2019s free version?<\/em><\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/h4>\n\n\n\n<p>Crazy Egg offers a 30-day long free trial for all of its plans. So it is hard to talk about which plan and what can offer you, as all of them would be available just for a limited time frame. And at the end of the month, if you want to continue your work with this tool, payment is a must.<\/p>\n\n\n\n<p><strong><em>What do you get in the most popular paid plan of CrazyEgg?<\/em><\/strong><\/p>\n\n\n\n<p>But let\u2019s see what they have to offer to you in their most popular Plus plan for a monthly 99$. In this plan, you can get monthly 1000 session recordings from 150.000 tracked pageviews. Recording storage lasts 2 years.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"695\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-28-1024x695.png\" alt=\"Available plans at Crazy Egg one of the best session replay tool.\" class=\"wp-image-7240\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-28-1024x695.png 1024w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-28-300x204.png 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-28-768x522.png 768w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-28.png 1094w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/figcaption><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.crazyegg.com\/pricing\">Source<\/a><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-background\" style=\"background-color:#e6e7ee\"><strong>Hotjar<\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.hotjar.com\/\">Hotjar<\/a> is an advanced web analytics tool that empowers businesses to unlock valuable insights about their website&#8217;s performance and user behavior. Packed with a diverse set of features and functionalities, Hotjar provides comprehensive tracking, analysis, and optimization capabilities.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><em>What filtering options Hotjar&#8217; session recording tool has?<\/em><\/strong><\/h4>\n\n\n\n<p>With Hotjar you can filter your session recordings by:<\/p>\n\n\n\n<ul>\n<li>The path of your visitors, which page(s) users visited, landed on, or exited from.<gwmw style=\"display:none;\"><\/gwmw><\/li>\n\n\n\n<li>Sessions, you can select returning users, country, and session duration.<\/li>\n\n\n\n<li>User behavior: specific <a href=\"https:\/\/www.hotjar.com\/events\/\">events<\/a> users triggered (or not), clicks, <a href=\"https:\/\/www.hotjar.com\/blog\/rage-clicks\/\">rage clicks<\/a>, <a href=\"https:\/\/www.hotjar.com\/updates\/en\/advanced-filters-for-recordings-referrer-url-rage-clicks--u_turns#:~:text=A%20U%2Dturn%20is%20where,and%20spot%20potential%20UX%20issues.\">u-turns<\/a>, and even errors.<\/li>\n\n\n\n<li>User attributes.<gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/li>\n\n\n\n<li>Technological attributes like device type, browser, OS, and more.<\/li>\n\n\n\n<li>Feedback, <a href=\"https:\/\/www.hotjar.com\/net-promoter-score\/\">NPS Score<\/a> and Google Optimize experiments.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><em>What do you get in Hotjar\u2019s free <\/em>plan<em>?<\/em><\/strong><\/h4>\n\n\n\n<p>In the free plan of Hotjar, you can have up to 35 session recordings per day. If you do the math is just a little bit over 1000 recordings (about 1050 actually) but if you think about it, daily limiting can be a huge restriction for you. What if there are days with a higher volume of visits or periods that you are particularly curious about and wish to investigate?<\/p>\n\n\n\n<p>Data retention is 1 year in the free plan, but filter and segment data are not available there. Also filtering by rage clicks, u-turns, &amp; clicked elements are not available in the free-of-charge plan.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><em>What do you get in the most popular paid plan of Hotjar?<\/em><\/strong><gwmw style=\"display:none;\"><\/gwmw><\/h4>\n\n\n\n<p>The most popular plan of Hotjar is the Business plan which is available for monthly 80$ if you choose annual payment. In this plan, you get 500 daily sessions which are upgradable for an extra charge. In this plan filter (by user behavior as well) and segment data are available.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"647\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-29-1024x647.png\" alt=\"Available plans at Hotjar one of the best session replay tool.\" class=\"wp-image-7241\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-29-1024x647.png 1024w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-29-300x189.png 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-29-768x485.png 768w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-29.png 1197w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.hotjar.com\/choose-your-plan\/?utm_campaign=HJ-Search-Leap-ROWEurope-Brand&amp;utm_source=google&amp;utm_medium=cpc&amp;ads_adid=132745298536&amp;ads_targetid=kwd-537743975900&amp;utm_term=hotjar%20plans&amp;keyword=hotjar%20plans&amp;matchtype=e&amp;geo=9063004&amp;ads_creative=575569160556&amp;ads_network=g&amp;device=c&amp;adpos=&amp;utm_squad=leap&amp;utm_layout=LP3&amp;gad=1&amp;gclid=CjwKCAjw04yjBhApEiwAJcvNoUVWe9lb5hZBhlLRUOzb1ikzHbj5_6o9X8M6H119rxLe2kufMAB9bRoC_xMQAvD_BwE\">Source<\/a><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-background\" style=\"background-color:#e6e7ee\">Fullstory<gwmw style=\"display:none;\"><\/gwmw><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.fullstory.com\/\">Fullstory<\/a> is a comprehensive digital experience platform that simplifies the process of understanding visitor interactions, providing a level of insight equivalent to what brick-and-mortar retail store owners have when observing how customers navigate their physical shops.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><em>What filtering options Fullstory<\/em>&#8216; session recordings<em> has?<\/em><\/strong><\/h4>\n\n\n\n<p>With Fullstory you can filter by:<\/p>\n\n\n\n<ul>\n<li>Events<gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/li>\n\n\n\n<li>Users<\/li>\n\n\n\n<li>Date &amp; time constraints<gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/li>\n\n\n\n<li>Clicked elements<\/li>\n\n\n\n<li>URLs<\/li>\n\n\n\n<li>Time&nbsp;<\/li>\n\n\n\n<li>Location<\/li>\n\n\n\n<li>CSS (pinpointing specific elements on a webpage to focus on)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><em>What do you get in the free plan of Fullstory?<\/em><\/strong><gwmw style=\"display:none;\"><\/gwmw><\/h4>\n\n\n\n<p>FullStory\u2019s free trial is available for 14 days. This free time period (which is based on the business plan)\u00a0 comes with 1,000 sessions per month and 1 month of session recording data retention. In Fullstory\u2019s free plan, you can detect user frustration and JavaScript errors as well.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><em>What do you get in the most popular paid version?<\/em><\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/h4>\n\n\n\n<p>Fullstory has 3 paid plans, out of which is hard to decide which one is the most popular. The Enterprise plan offers the most the Business is the least and the Advanced plan offers a half-way solution.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"803\" height=\"846\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-26.png\" alt=\"Available plans at Fullstory one of the best session replay tool.\" class=\"wp-image-7238\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-26.png 803w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-26-285x300.png 285w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-26-768x809.png 768w\" sizes=\"(max-width: 803px) 100vw, 803px\" \/><figcaption class=\"wp-element-caption\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/figcaption><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.fullstory.com\/plans\/?metadata_cid=1234932&amp;utm_campaign=NAM_Brand%20&amp;utm_medium=paid-search&amp;utm_source=Google&amp;utm_term=fullstory%20pricing&amp;utm_offer=Updateme&amp;gad=1&amp;gclid=CjwKCAjw04yjBhApEiwAJcvNoY9Ekz04SSfhRj3bZ28itgcZuzzrQ3TXMdVnpM9qvaDoP-BcWlHVTBoC7joQAvD_BwE\">Source<\/a><\/p>\n\n\n\n<p>As we don\u2019t know which one is the most popular let\u2019s see the attributes of the Advanced plan. In the Advanced plan, you can retain your session recordings for 1 month. In this plan, you can also note your sessions to say something to your team about your session recordings. You can also detect customer frustration in this plan.<gwmw style=\"display:none;\"><\/gwmw><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-background\" style=\"background-color:#e6e7ee\"><strong>Smartlook<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.smartlook.com\/\">Smartlook <\/a>is a versatile and powerful user behavior analytics tool that provides valuable insights into website and app performance. With its advanced tracking capabilities, Smartlook records and recordings user sessions, allowing you to visually analyze their interactions and understand their behavior.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><em>What filtering options Smartlook&#8217;s session recording tool has?<\/em><\/strong><\/h4>\n\n\n\n<p>Smartlook makes a difference between 4 kinds of filters, which are:<\/p>\n\n\n\n<ul>\n<li>Recording-related filters, like visited URL and duration.<gwmw style=\"display:none;\"><\/gwmw><\/li>\n\n\n\n<li>Location-based filters, like country and IP.<\/li>\n\n\n\n<li>Technology-related filters, like devices and operating systems.<\/li>\n\n\n\n<li>Event-based filters, like add-to-cart clicks and page scrolls.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><em>What do you get in Smartlook\u2019s free plan?<\/em><\/strong><\/h4>\n\n\n\n<p>In the free plan of Smartlook 3000 session recordings are available with a 1 month long data retention. But important is that with the free plan, you can only record 10 users at the same time. Filters are also available in this plan. Also important is that &#8211; as their product page indicates &#8211; recordings are only available with low quality in the free plan.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><em>What do you get in the most popular paid version of Smartlook?<\/em><\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/h4>\n\n\n\n<p>Their paid plan, the Pro plan has an offer of&nbsp; 5,000 monthly sessions (which is upgradable) for 55\u20ac per month. You can retain your data for 90 days which is also upgradable.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"677\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-34-1024x677.png\" alt=\"Available plans at Smartlook one of the best session replay tool.\" class=\"wp-image-7246\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-34-1024x677.png 1024w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-34-300x198.png 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-34-768x507.png 768w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-34.png 1123w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/figcaption><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.smartlook.com\/pricing\/\">Source<\/a><\/p>\n\n\n\n<p>It is crucial to understand that when using Smartlook, you get a sampling technique, which means you do not have access to the complete dataset, instead, you receive a representative sample or subset of the data. You can only decide on the number of sessions actually recorded in the enterprise plan, which is based on a dedicated discussion with Smartlook\u2019s sales team.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-background\" style=\"background-color:#e6e7ee\"><strong>Lucky Orange<\/strong><gwmw style=\"display:none;\"><\/gwmw><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.luckyorange.com\/\">Lucky Orange<\/a> offers features such as session recordings, heatmaps, live chat, and conversion funnels. With LuckyOrange, you can gain a deeper understanding of how users interact with your website, identify areas for improvement, and engage with visitors in real time through the live chat feature.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><em>What filtering options Lucky Orange&#8217;s session recording feature has?<\/em><\/strong><\/h4>\n\n\n\n<p>With the help of Lucky Orange you can filter by:<\/p>\n\n\n\n<ul>\n<li>Technical attributes, like device types and browser, operating system, referrer<gwmw style=\"display:none;\"><\/gwmw><\/li>\n\n\n\n<li>Custom data<gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/li>\n\n\n\n<li>Exit page and landing page, total pages, total visits<\/li>\n\n\n\n<li>Location<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><em>What do you get in the free plan of Lucky Orange?<\/em><\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/gwmw><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/h4>\n\n\n\n<p>You can try the plans of Lucky Orange for free for 7 days. Additionally, they also have a free plan, which includes 30-day storage for session recordings and 500 pageviews\/ month. Important is that pageviews are different from sessions. A session can include multiple pageviews which means if the tool limits pageviews this significantly reduces the number of sessions available.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><em>What do you get in the most popular paid plan of Lucky Orange?<\/em><\/strong><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/h4>\n\n\n\n<p>The most popular paid plan of Lucky Orange is the Grow plan for monthly 28$ if you choose an annual payment. In this plan, you can get 40.000 pageviews\/month and 60 days of storage for recordings. It\u2019s important that you can upgrade from the default storage to 60, 90, 180, or 365 days of storage for an extra amount of money.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"475\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-30-1024x475.png\" alt=\"Available plans at Lucky Orange one of the best session replay tool.\" class=\"wp-image-7242\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-30-1024x475.png 1024w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-30-300x139.png 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-30-768x356.png 768w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2023\/05\/image-30.png 1468w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.luckyorange.com\/pricing\">Source<\/a><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>All in all, in this article we tried to showcase to you all the important attributes each session recording tool has. We really hope that we could give you a comprehensive analysis and now you have a clearer picture in your mind of the most important features a session recording software can have.<\/p>\n\n\n\n<p>With the selection of these top 5+1 best session recording tools, we hope that you will be able to find the one that best aligns with your needs and requirements. It&#8217;s important to remember that there is no one-size-fits-all solution, and you should prioritize the features that are essential to your specific needs while considering those that may not be worth the cost.<gwmw style=\"display:none;\"><\/gwmw><\/p>\n\n\n\n<p>Ultimately, the decision rests in your hands. However, we strongly recommend incorporating a session recording tool into your workflow, considering the increasing significance of personalization and meeting customer needs. Having such a session recording tool at your disposal can greatly enhance your ability to understand user behavior and optimize the user experience, ensuring your business stays competitive in today&#8217;s landscape.<gwmw style=\"display:none;\"><\/gwmw><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/gwmw><\/gwmw><\/p>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1711639845054\"><strong class=\"schema-faq-question\"><strong>What types of user interactions can session recording tools capture?<\/strong><\/strong> <p class=\"schema-faq-answer\">Session recording tools can capture a wide range of user interactions, including mouse movements, clicks, scrolls, form submissions, page transitions, and more. They offer a comprehensive view of user behavior during a session, providing valuable insights into how users engage with your website.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1711639870178\"><strong class=\"schema-faq-question\"><strong>Are there any privacy concerns associated with using session recording tools?<\/strong><\/strong> <p class=\"schema-faq-answer\">Privacy is an important consideration when using session recording tools. Reputable tools prioritize user privacy by anonymizing and aggregating data, ensuring that personally identifiable information is not recorded or accessed. It&#8217;s important to choose a session recording tool that complies with privacy regulations and offers transparent data handling practices.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1711639881021\"><strong class=\"schema-faq-question\"><strong>How do session recording tools differ from other analytics tools?<\/strong><\/strong> <p class=\"schema-faq-answer\">Session recording tools focus on capturing and visualizing user interactions in a comprehensive and visual manner. While traditional analytics tools provide aggregated data and metrics, session recording tools offer a more granular and user-centric view of individual sessions. They complement other analytics tools by providing insights into user behavior and aiding in usability improvements.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1711639890578\"><strong class=\"schema-faq-question\"><strong>Are session recording softwares resource-intensive and impact website performance?<\/strong><\/strong> <p class=\"schema-faq-answer\">Session recording tools typically have minimal impact on performance. They are designed to run efficiently and have optimized data collection processes.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1711639900285\"><strong class=\"schema-faq-question\"><strong>Are session recording tools compliant with data protection regulations?<\/strong><\/strong> <p class=\"schema-faq-answer\">Reputable session recording softwares prioritize data protection and comply with relevant data protection regulations such as GDPR or CCPA. They implement measures to ensure user privacy, anonymize data, and offer data handling practices that align with legal requirements. It&#8217;s important to choose the best session recording tool that demonstrates a commitment to data protection and compliance.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Have you ever wondered how you could find out more about what your visitors experience on your website? I&#8217;m sure your answer to that is YES if you clicked on this article! In this article, you will learn why it is important to find the best session recording tool to efficiently maintain the performance of<\/p>\n","protected":false},"author":28,"featured_media":7248,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[97],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5+1 Best Session Recording Tools that Are Essential to Know<\/title>\n<meta name=\"description\" content=\"Are you already familiar with behavioral analytics? 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They offer a comprehensive view of user behavior during a session, providing valuable insights into how users engage with your website.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/capturly.com\/blog\/best-session-replay-tools-that-are-essential-to-know\/#faq-question-1711639870178","position":2,"url":"https:\/\/capturly.com\/blog\/best-session-replay-tools-that-are-essential-to-know\/#faq-question-1711639870178","name":"Are there any privacy concerns associated with using session recording tools?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Privacy is an important consideration when using session recording tools. Reputable tools prioritize user privacy by anonymizing and aggregating data, ensuring that personally identifiable information is not recorded or accessed. 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They complement other analytics tools by providing insights into user behavior and aiding in usability improvements.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/capturly.com\/blog\/best-session-replay-tools-that-are-essential-to-know\/#faq-question-1711639890578","position":4,"url":"https:\/\/capturly.com\/blog\/best-session-replay-tools-that-are-essential-to-know\/#faq-question-1711639890578","name":"Are session recording softwares resource-intensive and impact website performance?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Session recording tools typically have minimal impact on performance. They are designed to run efficiently and have optimized data collection processes.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/capturly.com\/blog\/best-session-replay-tools-that-are-essential-to-know\/#faq-question-1711639900285","position":5,"url":"https:\/\/capturly.com\/blog\/best-session-replay-tools-that-are-essential-to-know\/#faq-question-1711639900285","name":"Are session recording tools compliant with data protection regulations?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Reputable session recording softwares prioritize data protection and comply with relevant data protection regulations such as GDPR or CCPA. They implement measures to ensure user privacy, anonymize data, and offer data handling practices that align with legal requirements. It's important to choose the best session recording tool that demonstrates a commitment to data protection and compliance.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/capturly.com\/blog\/wp-json\/wp\/v2\/posts\/7233"}],"collection":[{"href":"https:\/\/capturly.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/capturly.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/capturly.com\/blog\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/capturly.com\/blog\/wp-json\/wp\/v2\/comments?post=7233"}],"version-history":[{"count":20,"href":"https:\/\/capturly.com\/blog\/wp-json\/wp\/v2\/posts\/7233\/revisions"}],"predecessor-version":[{"id":12295,"href":"https:\/\/capturly.com\/blog\/wp-json\/wp\/v2\/posts\/7233\/revisions\/12295"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/capturly.com\/blog\/wp-json\/wp\/v2\/media\/7248"}],"wp:attachment":[{"href":"https:\/\/capturly.com\/blog\/wp-json\/wp\/v2\/media?parent=7233"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/capturly.com\/blog\/wp-json\/wp\/v2\/categories?post=7233"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/capturly.com\/blog\/wp-json\/wp\/v2\/tags?post=7233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}