{"id":4903,"date":"2021-12-20T15:21:33","date_gmt":"2021-12-20T14:21:33","guid":{"rendered":"https:\/\/capturly.com\/blog\/?p=4903"},"modified":"2024-04-16T13:44:12","modified_gmt":"2024-04-16T11:44:12","slug":"email-marketing-analytics-explained-an-in-depth-analysis-of-all-the-crucial-elements-for-success","status":"publish","type":"post","link":"https:\/\/capturly.com\/blog\/email-marketing-analytics-explained-an-in-depth-analysis-of-all-the-crucial-elements-for-success\/","title":{"rendered":"Email Marketing Analytics Explained: An In-depth Analysis of All the Crucial Elements for Success"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">Emails are most valued for the broadness of outreach they offer and their comparative affordability. <strong>With the median ROI of 122%, <a href=\"https:\/\/capturly.com\/blog\/email-marketing-in-e-commerce\/\" target=\"_blank\" rel=\"noreferrer noopener\">email marketing<\/a> promises to be the most economically effective among all <a href=\"https:\/\/capturly.com\/blog\/digital-marketing-predictions-for-2022\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital marketing<\/a> channels. <\/strong>\u00a0Nonetheless, reality doesn\u2019t necessarily live up to expectations.\u00a0<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">There are many ins and outs when launching an e-mail campaign. Its success is a combination of determinants, including contact list reliability, sender score, content relevancy, sending time, marketers\u2019 team polished skills, and more.<\/span><\/p>\n\n\n<div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"683\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image10-1024x683.jpg\" alt=\"email marketing\" class=\"wp-image-4914\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image10-1024x683.jpg 1024w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image10-300x200.jpg 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image10-768x512.jpg 768w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image10-760x507.jpg 760w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image10.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p><span style=\"font-weight: 400;\">A company should purchase a license for mailing software, produce content and visuals, and pay wages to professionals who handle these all. Email marketing does require funding. So, one has to understand what online mail marketing metrics to calculate &#8211; to measure its economical results.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">How to measure email marketing success<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Before building up data arrays for <a href=\"https:\/\/capturly.com\/blog\/13-tips-to-increase-your-email-marketing-conversion-rate\/\" target=\"_blank\" rel=\"noreferrer noopener\">email metrics calculations,<\/a> ask yourself about the big idea. Email marketing analytics can serve distinct purposes, and a set of attributable KPIs may differ, as well. <strong>Here are a few examples of why a company may want to monitor email campaigns results:<\/strong><\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">a) <span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Compliant campaigns with legislation and regulations<\/strong><\/span><\/span><\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">GDPR, CAN-SPAM Act, Apple\u2019s Mail Privacy Protection, Google Policies &#8211; all these make provisions for proper collection, storing, and using of subscribers\u2019 data. They regulate how senders should act when they address recipients via emails &#8211; from the contact search moment until the bulk outreach.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">If a company fails to comply with relevant regulations, it\u2019ll be blacklisted or banned by mailing systems or Internet Services Providers. Monitoring certain metrics, e.g. delivery or bounce rates, may prevent these threats.<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">b) <span style=\"font-weight: 400;\"><strong>Accurate technical performance<\/strong><\/span><\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">A single company may handle several email campaigns running alongside and send out thousands of emails daily.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Think of giant online retailers, like Amazon.com. Although the company uses emails to retarget leads or make them aware of new arrivals, seasonal sales, or personal discounts, a big part of its campaigns are technical emails. In particular, welcome emails, order confirmations, and delivery notifications. Given that <\/span><a href=\"https:\/\/www.bigcommerce.com\/blog\/amazon-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">around 200 million people<\/span><\/a><span style=\"font-weight: 400;\"> visit amazon.com every single month, a company deals with an immense number of email correspondences. The cost of making a mistake is high, and tracking email indicators can help to detect and fix issues timely.<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">c) <span style=\"font-weight: 400;\"><strong>Understanding whether it is worth it or not<\/strong>&nbsp;<\/span><\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">Although email marketing is <\/span><a href=\"https:\/\/www.constructdigital.com\/insight\/why-email-marketing-is-effective\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">cheaper than TV, print, or digital ads<\/span><\/a><span style=\"font-weight: 400;\"> and brings high ROIs (<\/span><a href=\"https:\/\/blog.hubspot.com\/marketing\/email-marketing-stats\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">$42 for every $1 spent<\/span><\/a><span style=\"font-weight: 400;\">), it\u2019s still an item of expenditure for companies. Software and content for mailings cost a penny, so it\u2019s important to know how many leads and conversions one ultimately gets.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">There is a bundle of cost-efficiency metrics, such as CTR or revenue per open, that allows comparing different campaigns and concluding on if they\u2019re worth the effort. Regardless of what particular indicators are, email analytics is a loop of 5 constant stages: monitoring goals, KPIs, metrics, assessment, and improvement.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Set up goals<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">A set of email campaign performance indicators depends on its goals. <strong>Most businesses launch mailings to achieve some of the following objectives:<\/strong><\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>strengthen awareness about products or services<\/strong><\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">To achieve this goal, one should dwell on e-mail delivery and open ratios. Weekly or monthly informational newsletters aren\u2019t aimed to result in conversions. But unless they successfully get to recipients\u2019 inboxes and people open and read them, brand awareness is out of the question.<\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>generate sales through impulse conversions, upselling, or cross-selling<\/strong><\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Email is a great channel to offer customers something related to their previous purchases or remind them to replenish stocks.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">To convert clients, prepare compelling subject lines and persuasive CTAs. To audit how effective they were &#8211; focus on the engagement time, conversion rate, and revenue per open indicators.<\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>&nbsp;study an audience<\/strong><\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">You can use e-mails to collect customer feedback and even run surveys. Emails are good to measure post-purchase satisfaction because you can set up a drip campaign and send out questionnaires instantly after the transaction completion. In this case, relevant metrics to monitor may be open ratio and CTR.<\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>get referrals<\/strong><\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">There are <\/span><a href=\"https:\/\/www.statista.com\/statistics\/255080\/number-of-e-mail-users-worldwide\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">4+ billion registered email accounts<\/span><\/a><span style=\"font-weight: 400;\"> in the world, so if you need to launch a referral program &#8211; mailings will be just right for that purpose. Share a <a href=\"https:\/\/referralrock.com\/blog\/referral-link\/\" target=\"_blank\" rel=\"noreferrer noopener\">referral URL<\/a> among existing leads and include a valuable incentive in the email copy &#8211; to encourage recommending your brand. To track how well referral campaigns perform, pay attention to their open and click rates.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"797\" height=\"328\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image15.jpg\" alt=\"click rates\" class=\"wp-image-4919\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image15.jpg 797w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image15-300x123.jpg 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image15-768x316.jpg 768w\" sizes=\"(max-width: 797px) 100vw, 797px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.superoffice.com\/blog\/measuring-the-effectiveness-of-email-marketing\/\"><i><span style=\"font-weight: 400;\">source<\/span><\/i><\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Define KPIs<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">After your defined goals, think of exact email marketing KPIs. If the target is to get more sales, clicks and conversions will be top priority benchmarks. If the prior objective is to make recipients captivated with the content, you may need to focus on engagement time and unsubscription rate.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Track metrics<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">A goal allows you to direct attention to relevant metrics, rather than tracking as many as possible. You can keep an eye on a set of 3-5, rather than a dozen campaign indicators. As a result, you\u2019ll be able to optimize further campaigns faster and better.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"556\" height=\"550\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image16.png\" alt=\"email analytics metrics\" class=\"wp-image-4920\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image16.png 556w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image16-300x297.png 300w\" sizes=\"(max-width: 556px) 100vw, 556px\" \/><\/figure><\/div>\n\n\n<p><a href=\"https:\/\/www.lyfemarketing.com\/blog\/\" target=\"_blank\" rel=\"noreferrer noopener\">Source<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Evaluate<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>Email campaign success can be measured from 2 viewpoints:<\/strong><\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>Technical<\/strong><\/span><\/li>\n<\/ul>\n\n\n\n<p>Many things can go wrong when you reach out to prospects in bulk. For example, a sender\u2019s IP may be suddenly blacklisted by an ISP. Or &#8211; an email HTML may look good on desktop, but turn out to be broken on mobile devices. These petty issues neglect marketing efforts, so before calculating any returns on expenses, make sure the online mail campaign setup is error-free.<\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>&nbsp;Economical<\/strong><\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">The number of successfully delivered email copies doesn\u2019t equal the number of conversions you\u2019ll receive, ultimately. An average email open rate <\/span><a href=\"https:\/\/marketinginsidergroup.com\/content-marketing\/email-marketing-conversion-rate-comparison\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">among industries is around 22%<\/span><\/a><span style=\"font-weight: 400;\"> and a good conversion rate is 2-5%.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>Many factors contribute to the ultimate conversion:<\/strong><\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">time of the day the email was read<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">the aptness of the email subject line, the message, and a CTA<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">the level of personalization<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">the relevancy of email content, including media and lead magnets, etc.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">To see a monetary effect from mailings, you\u2019ll need to evaluate revenue per open, active audience trend, ROI, and some other indicators.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Improve<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Ongoing email marketing analysis provides you with insights and allows you to compare performance with competitors or niche benchmarks, see trends, and build forecasts.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>If you need to improve email marketing campaigns &#8211; here\u2019s a short checklist to start with:<\/strong><\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\"><strong>Responsive e-mail design<\/strong><\/span><\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">Around <\/span><a href=\"https:\/\/www.linkedin.com\/pulse\/get-better-results-your-email-marketing-campaigns-diana-prodan\/?trk=portfolio_article-card_title\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">\u2154 of people say<\/span><\/a><span style=\"font-weight: 400;\"> they delete e-mails that don\u2019t display correctly on mobile devices &#8211; even without reading them. So, taking care of a responsive email layout will pay off.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Responsive techniques prevent bad rendering and adjust e-mail templates to device screens. To create mobile-optimized and eye-catching email content, use big images, include enough white space for convenient scrolling, and highlight buttons with CTAs so that they are tapped easily.<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\"><strong>Personalized subject lines&nbsp;<\/strong><\/span><\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">Instead of writing broad-matching subject lines, add details that are relevant for recipients &#8211; name, company name, job title, a mention of the previous conversation, etc. This simple tip may increase the open ratio <\/span><a href=\"https:\/\/blogs.constantcontact.com\/personalization-in-email-subject-lines\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">by up to 29%<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Personalization starts with segmenting an email list. Use demographics or information from CRM, or both, to group leads. After, write down more precise subject lines patterns &#8211; for every segment.<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\"><strong>&nbsp;\u201cHuman-to-human\u201d approach<\/strong><\/span><\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">Today, more and more brands send out newsletters on behalf of particular employees, rather than a company as a whole.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"488\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image12-1024x488.png\" alt=\"newsletter\" class=\"wp-image-4916\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image12-1024x488.png 1024w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image12-300x143.png 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image12-768x366.png 768w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image12.png 1532w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><i><span style=\"font-weight: 400;\">\u201cPersonalized \u201cFrom\u201d fields and email addresses result in higher email open ratio\u201d, <\/span><\/i><\/p>\n\n\n\n<p class=\"has-text-align-center\"><i><span style=\"font-weight: 400;\">source: a snapshot of Snov.io newsletters<\/span><\/i><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">These messages are less bounced, so if you still use a \u201cnoreply@yourcompany.com\u201d email address for outreach purposes &#8211;&nbsp; replace it with a real person email.<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\"><strong>Email length best practices<\/strong><\/span><\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">A subject line should be around 9 words long, and an e-mail copy &#8211; <\/span><a href=\"https:\/\/www.campaignmonitor.com\/blog\/email-marketing\/email-length-best-practices-for-email-marketers-and-email-newbies\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">between 50-125 words<\/span><\/a><span style=\"font-weight: 400;\">. In general, it\u2019s better to be as short and precise as you can afford while keeping the essence. People send and receive around <\/span><a href=\"https:\/\/www.campaignmonitor.com\/resources\/knowledge-base\/how-many-emails-does-the-average-person-receive-per-day\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">120 emails daily<\/span><\/a><span style=\"font-weight: 400;\"> and around half of all correspondence is reviewed on small screens. No one has time to deeply examine messages. Expectedly, brief email copies (25-50 words) <\/span><a href=\"https:\/\/www.campaignmonitor.com\/blog\/email-marketing\/email-length-best-practices-for-email-marketers-and-email-newbies\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">perform better<\/span><\/a><span style=\"font-weight: 400;\">, on average, than emails containing 500+ words.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">A smart way to scale up any improvements is to conduct A\\B tests. Prepare 2 copies\u2019 alternatives and send them out to 2 different segments. After, measure up which email has got more opens and clicks.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Email Marketing Metrics<\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Email audience trend<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">If you regularly run campaigns, you should manage different audience lists or groups of recipients. For some campaigns, e.g. for welcome emails, you may create new lists from scratch, while for others &#8211; copy them from previous campaigns.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>In most cases, a company deals with 3 types of audience lists:<\/strong><\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">target list &#8211; subscribers who should continually receive emails<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">test list &#8211; subscribers who receive \u201cpilot\u201d copies, e.g. during A\\B testing<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">exclusion list &#8211; contacts who should no longer receive newsletters.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Companies create audience lists upon numerous customer information, including demographics, habits, interests, and lifestyles.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Active audience trend<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Subscribers don\u2019t behave identically. Ones may open every single newsletter from you, while others may react to e-mails only once in a while. To categorize recipients on active and inactive, track email engagement metrics.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">There\u2019s no single rule for defining \u201cignorance\u201d, but if recipients don\u2019t react to your emails for 3-6 months, you may start treating them as inactive. But don\u2019t exclude them from the contact database. Instead, try to slightly alter mailing frequency and send out re-engagement messages.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Delivery rate<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Delivery differs from email deliverability because it doesn\u2019t take into account whether emails were seen by recipients. Even if the message gets into spam, it is treated as successfully delivered.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" loading=\"lazy\" width=\"382\" height=\"41\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image1.png\" alt=\"delivery rate\" class=\"wp-image-4905\" style=\"width:382px;height:41px\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image1.png 382w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image1-300x32.png 300w\" sizes=\"(max-width: 382px) 100vw, 382px\" \/><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>Poor email delivery can be caused by:<\/strong><\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">&nbsp;invalid contacts in the mailing list<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">errors in DNS record settings<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">bans by anti-spam firewalls<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">sender domain blacklisting.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">To increase delivery, perform <\/span><a href=\"https:\/\/snov.io\/email-verifier\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">email validation<\/span><\/a><span style=\"font-weight: 400;\"> regularly, avoid spam-trigger words, and complete necessary authentications, including DKIM and SPF.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Hard bounce rate<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Emails may be bounced if there are issues at the recipient&#8217;s server-side. Although you should strive to lessen the metric, having some bounces is unavoidable. A benchmark is 2% and less.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"414\" height=\"41\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image2.png\" alt=\"bounce rate\" class=\"wp-image-4906\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image2.png 414w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image2-300x30.png 300w\" sizes=\"(max-width: 414px) 100vw, 414px\" \/><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">There are 2 e-mail bounce types &#8211; soft and hard. Hard bounce errors are permanent. To prevent worsening your email sender reputation, stop mailing to contacts who return hard bounces.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Soft bounce rate<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">These errors are caused by temporary technical issues, e.g. when the recipient&#8217;s inbox is fully packed or the destination server is down.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">They can also occur if a mailing system detects too many incoming messages for the same IP address, sender, or domain.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Open rate<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">The indicator shows a share of subscribers who have opened e-mails.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"392\" height=\"41\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image3.png\" alt=\"open rate\" class=\"wp-image-4907\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image3.png 392w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image3-300x31.png 300w\" sizes=\"(max-width: 392px) 100vw, 392px\" \/><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Opens show subject lines\u2019 relevancy. They may also indicate whether messages have been delivered to inboxes at the right time.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Total open rate<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">You can measure opens concerning every distinct e-mail campaign or define a total metric. The latter shows whether your email campaigns perform worse or better than a certain benchmark.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Open rate variation<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Email opens percentages vary depending on the campaign, country, industry, and device.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>For example, welcome emails have the highest open ratio (<\/strong><\/span><a href=\"https:\/\/www.campaignmonitor.com\/blog\/email-marketing\/7-welcome-email-dos-and-donts-for-stellar-results\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><span style=\"font-weight: 400;\">50%<\/span><\/strong><\/a><span style=\"font-weight: 400;\"><strong>) among other newsletters. <\/strong>Subscribers from Europe and Oceania open emails more, on average, than recipients who live in North America or Asia.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"346\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image13-1024x346.png\" alt=\"open rate variation\" class=\"wp-image-4917\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image13-1024x346.png 1024w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image13-300x102.png 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image13-768x260.png 768w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image13.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><i><span style=\"font-weight: 400;\">\u201cEmail opens by regions\u201d, <\/span><\/i><a href=\"https:\/\/www.superoffice.com\/blog\/email-open-rates\/\" target=\"_blank\" rel=\"noreferrer noopener\"><i><span style=\"font-weight: 400;\">source<\/span><\/i><\/a><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Government-related, hobbies-related, and religion-related emails have the highest open ratio benchmark among other topics (<\/span><a href=\"https:\/\/mailchimp.com\/resources\/email-marketing-benchmarks\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">28.8%, 27.7%, and 27.6%<\/span><\/a><span style=\"font-weight: 400;\">, respectively). As to devices, the majority of opens come from mobile devices.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"612\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image17-1024x612.png\" alt=\"open rate by device\" class=\"wp-image-4921\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image17-1024x612.png 1024w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image17-300x179.png 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image17-768x459.png 768w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image17.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><i><span style=\"font-weight: 400;\">\u201cChanges in emails opens over a decade\u201d, <\/span><\/i><a href=\"https:\/\/www.superoffice.com\/blog\/email-open-rates\/\" target=\"_blank\" rel=\"noreferrer noopener\"><i><span style=\"font-weight: 400;\">source<\/span><\/i><\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Opens per customer<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">An open ratio can be calculated per every subscriber &#8211; in preparation for cohort analysis or A\\B testing subject lines.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"597\" height=\"41\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image4.png\" alt=\"open rate per customer\" class=\"wp-image-4908\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image4.png 597w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image4-300x21.png 300w\" sizes=\"(max-width: 597px) 100vw, 597px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Engagement time<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Automation software will allow you to see the time recipients spend on your emails. You can see how many subscribers read or skim through the content, and what\u2019s the duration of an average interaction.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"995\" height=\"539\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image18.png\" alt=\"time spending chart\" class=\"wp-image-4922\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image18.png 995w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image18-300x163.png 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image18-768x416.png 768w\" sizes=\"(max-width: 995px) 100vw, 995px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><i><span style=\"font-weight: 400;\">\u201cTime spending chart\u201d, <\/span><\/i><a href=\"https:\/\/blog.hubspot.com\/marketing\/email-marketing-metricshttps:\/\/blog.hubspot.com\/marketing\/email-marketing-metrics\" target=\"_blank\" rel=\"noreferrer noopener\"><i><span style=\"font-weight: 400;\">source<\/span><\/i><\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Mobile open rate<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Most users open and read emails via mobile devices. But you may be surprised by the fact that 90% of mobile opens are made via the Apple iPhone.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"938\" height=\"514\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image11.png\" alt=\"popularity of different devices\" class=\"wp-image-4915\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image11.png 938w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image11-300x164.png 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image11-768x421.png 768w\" sizes=\"(max-width: 938px) 100vw, 938px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><i><span style=\"font-weight: 400;\">\u201cPopularity of different devices in the mobile email\u201d,<\/span><\/i> <a href=\"https:\/\/www.litmus.com\/blog\/email-client-market-share-2021-q1\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">source<\/span><\/a><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Time flies, so most people (<\/span><a href=\"https:\/\/www.emailmonday.com\/mobile-email-usage-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">3 in 5 users<\/span><\/a><span style=\"font-weight: 400;\">, to be precise), say they prefer checking mailboxes on the move. As smartphones become more common than computers, especially among Millenials, designing responsive e-mail copies should no longer be a question for reputable senders.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Click-through rate<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">CTR shows how many recipients have clicked at least one link in the email they\u2019ve received.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"316\" height=\"41\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image5.png\" alt=\"ctr\" class=\"wp-image-4909\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image5.png 316w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image5-300x39.png 300w\" sizes=\"(max-width: 316px) 100vw, 316px\" \/><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\">Sometimes, a CTR is calculated with the number of sent emails minus the number of bounces. Also, you can calculate CTR using all link clicks as the numerator in the fraction. Different approaches result in slightly different indicators, so be careful when comparing CTRs without knowing the figures used in the formula.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"576\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image14-1024x576.jpg\" alt=\"click to open\" class=\"wp-image-4918\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image14-1024x576.jpg 1024w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image14-300x169.jpg 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image14-768x432.jpg 768w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image14.jpg 1100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Click-to-open rate<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">This metric accompanies CTR as it shows a share of unique clicks in total unique email opens.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"313\" height=\"41\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image6.png\" alt=\"ctor\" class=\"wp-image-4910\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image6.png 313w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image6-300x39.png 300w\" sizes=\"(max-width: 313px) 100vw, 313px\" \/><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\">The characteristic <\/span><i><span style=\"font-weight: 400;\">\u201cunique\u201d<\/span><\/i><span style=\"font-weight: 400;\"> is essential here, because a user may open the same e-mail or click on links several times.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Unsubscribe + spam complaint rate per e-mail<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">An unsubscribe rate is measured per every campaign. It demonstrates how many recipients have opted out of further newsletters after the email campaign has ended.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"526\" height=\"41\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image7.png\" alt=\"Unsubscribe rate\" class=\"wp-image-4911\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image7.png 526w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image7-300x23.png 300w\" sizes=\"(max-width: 526px) 100vw, 526px\" \/><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\">The same approach may be used to calculate the spam complaint rate. Opt-outs are an inevitable component of email marketing. You can\u2019t diminish them, however, if the ratio exceeds 0.5%, it\u2019s time to re-think the mailing strategy.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Conversion rate<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Certain email campaigns are aimed to encourage recipients to complete target actions. And if they do, these actions are considered conversions.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"535\" height=\"41\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image8.png\" alt=\"conversion rate\" class=\"wp-image-4912\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image8.png 535w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image8-300x23.png 300w\" sizes=\"(max-width: 535px) 100vw, 535px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Revenue per open<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">This indicator is also called Revenue per recipient (RPR). It shows how much revenue an opened e-mail or a particular recipient has brought to a company.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"512\" height=\"41\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image9.png\" alt=\"revenue per person\" class=\"wp-image-4913\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image9.png 512w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2021\/12\/image9-300x24.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\">RPR doesn\u2019t take into account delivery errors, so you only consider e-mails that were successfully delivered to leads.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Spam Score<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">A spam score is a compounded metric calculated by mailing services providers, such as spam filtering hard- and software, like Barracuda or SpamAssassin. Spam scoring includes many checks, including DNS-based checks and content assessment.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Different systems have different scales and recommendations, but typically, a scale from 0 to 10 is used to measure spam. And it\u2019s recommended to keep the score below <\/span><a href=\"https:\/\/help.litmus.com\/article\/205-how-does-each-spam-filter-score-emails\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">3.5<\/span><\/a><span style=\"font-weight: 400;\"> &#8211; to pass through spam filters.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Email Client Share<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">An <a href=\"https:\/\/www.getmailbird.com\/best-email-app-mac\/\" target=\"_blank\" rel=\"noreferrer noopener\">e-mail client<\/a> is a program that allows people to manage their mailboxes. They have convenient interfaces, offer extra privacy protection, and allow accessing inboxes from a single control point.<\/span><\/p>\n\n\n\n<p><a href=\"https:\/\/www.litmus.com\/blog\/email-client-market-share-2021-q1\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><span style=\"font-weight: 400;\">TOP-3 email clients are<\/span><\/strong><\/a><span style=\"font-weight: 400;\"><strong> Apple iPhone (38.9% market share), Gmail (27.2%), and Apple Mail (11.5%). The least popular are Samsung Mail (1.2%), Outlook.com (0.9%), and Outlook Mobile (0.2%).<\/strong><\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Email marketing goals &amp; KPIs<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Mailing goals are based upon various parameters, such as the type of campaign or the industry. However, there are \u201cgood-for-all\u201d benchmarks that one may focus on when assessing e-mail performance results. <strong>Below we\u2019ve prepared email KPIs to stick to:<\/strong><\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">Delivery rate: 95% or more<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">General bounce rate: 0.7% or less<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Open rate: 20% or more<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">CTR: 3% or more<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Unsubscribe rate: 0.2-0.5% or less<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Spam score: the less is better, but no more than 3.5.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Analytics is your doorway to launching mailing campaigns that pay off. And it\u2019s not complicated at all if you deploy professional marketers and use proper automation tools. Remember that metrics are just metrics unless you make conclusions and develop further actions upon them. So, after you have e-mail KPIs in place &#8211; don\u2019t hesitate to start improving mailings tactics straight away.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Emails are most valued for the broadness of outreach they offer and their comparative affordability. With the median ROI of 122%, email marketing promises to be the most economically effective among all digital marketing channels. \u00a0Nonetheless, reality doesn\u2019t necessarily live up to expectations.\u00a0 There are many ins and outs when launching an e-mail campaign. Its<\/p>\n","protected":false},"author":28,"featured_media":5181,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,97],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Email Marketing Analytics: Everything You Need to Know<\/title>\n<meta name=\"description\" content=\"Email marketing is one of the most economically effective digital marketing channels. 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