{"id":3666,"date":"2020-03-13T13:36:15","date_gmt":"2020-03-13T12:36:15","guid":{"rendered":"https:\/\/capturly.com\/blog\/?p=3666"},"modified":"2024-02-09T15:41:20","modified_gmt":"2024-02-09T14:41:20","slug":"are-these-mistakes-killing-your-conversion-rate","status":"publish","type":"post","link":"https:\/\/capturly.com\/blog\/are-these-mistakes-killing-your-conversion-rate\/","title":{"rendered":"Are These Mistakes Killing Your Conversion Rate?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"> Only <\/span><a href=\"https:\/\/www.hubspot.com\/marketing-statistics\"><span style=\"font-weight: 400;\">22% of businesses are satisfied with their conversion rates.<\/span><\/a><span style=\"font-weight: 400;\"> It\u2019s not a particularly motivating statistic, but it <\/span><i><span style=\"font-weight: 400;\">does <\/span><\/i><span style=\"font-weight: 400;\">mean there\u2019s a lot of room for improvement.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Increasing the conversion rate is the number one goal for the majority of businesses. <\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">More conversions obviously mean more sales, more customers, and more revenue &#8211; what\u2019s not to like?\u00a0<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">But increasing conversions can be hard.\u00a0<\/span><a href=\"https:\/\/conversionxl.com\/blog\/2016-conversion-optimization-report\/\"><span style=\"font-weight: 400;\">According to research<\/span><\/a><span style=\"font-weight: 400;\">, 68% of small businesses don\u2019t have a documented conversion rate optimization strategy.\u00a0<\/span><a href=\"https:\/\/nikolaroza.com\/amateur-blogging\/\"><span style=\"font-weight: 400;\">This makes them amateurs<\/span><\/a><span style=\"font-weight: 400;\"> and leaves them open to making mistakes that can cause conversions to plummet.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So how can you make sure you\u2019re not turning away customers and revenue? The key is to avoid making these mistakes:<\/span><\/p>\n<p><b style=\"color: #000000; font-size: 24px;\">1. Trying to Be Relevant to Everyone<\/b><\/p>\n<p><span style=\"font-weight: 400;\">There\u2019s a popular saying: if you try and appeal to everyone, you end up appealing to no one. This is particularly true in the world of online conversions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The endless choice available to consumers today means that if a brand doesn\u2019t give them what they want, they can easily go elsewhere. This often happens if they feel like they don\u2019t resonate with a brand or it\u2019s not a good fit for them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There\u2019s a reason that <\/span><a href=\"https:\/\/shanebarker.com\/blog\/segmentation-in-marketing\/\"><span style=\"font-weight: 400;\">marketers say segmentation is the most powerful method of improving conversion rate<\/span><\/a><span style=\"font-weight: 400;\">. It\u2019s because, <\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">by segmenting your audience into groups based on their interests, behaviors, or demographics, you can create content and information that <\/span><i><span style=\"font-weight: 400;\">really <\/span><\/i><span style=\"font-weight: 400;\">resonates with them.\u00a0\u00a0<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">Before your segment, you\u2019ll need to create buyer personas. These are 2-3 profiles of different potential customers, complete with their needs.<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3668 size-full\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2020\/03\/Screenshot-at-Mar-16-11-49-25.png\" alt=\"buyer persona in e-commerce\" width=\"756\" height=\"615\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2020\/03\/Screenshot-at-Mar-16-11-49-25.png 756w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2020\/03\/Screenshot-at-Mar-16-11-49-25-300x244.png 300w\" sizes=\"(max-width: 756px) 100vw, 756px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">HubSpot has a great free <\/span><a href=\"https:\/\/www.hubspot.com\/make-my-persona\"><span style=\"font-weight: 400;\">persona generator tool<\/span><\/a><span style=\"font-weight: 400;\"> you can use to get started.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As well as figuring out their age, location, and job role, consider digging deeper to identify information like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What their biggest challenges are<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What their goals are in life or business<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What they like to do in their spare time\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What magazines and media they read daily\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Once you have this level of detail on hand, you\u2019ll be able to tweak your messaging to align with their needs, optimize your landing pages for them, and know where and how to reach them. All of this leads to more conversions.\u00a0<\/span><\/p>\n<p><b style=\"color: #000000; font-size: 24px;\">2. Not Understanding The Stages of The Sales Funnel<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Regardless of what you\u2019re selling and who you\u2019re targeting, your product will have a sales funnel and a\u00a0<a href=\"https:\/\/aeroleads.com\/blog\/sales-cycle\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/aeroleads.com\/blog\/sales-cycle\/&amp;source=gmail&amp;ust=1630319281898000&amp;usg=AFQjCNFDQImWl7CoD-RsxOcyKQU_0Q3z6g\">Sales Cycle<\/a> &#8211; that is, a series of steps your customers go through before they make a purchase.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most buying cycles have three distinct stages:\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\">\n<h3><b>Awareness<\/b><\/h3>\n<p><span style=\"font-weight: 400;\"> &#8211; where consumers aren\u2019t aware or have <\/span><i><span style=\"font-weight: 400;\">just <\/span><\/i><span style=\"font-weight: 400;\">become aware that they have a problem that needs solving<\/span><\/li>\n<li style=\"font-weight: 400;\">\n<h3><b>Consideration<\/b><\/h3>\n<p><span style=\"font-weight: 400;\"> &#8211; where consumers weigh up the solutions they have available<\/span><\/li>\n<li style=\"font-weight: 400;\">\n<h3><b>Decision<\/b><\/h3>\n<p><span style=\"font-weight: 400;\"> &#8211; where consumers choose an option and make a purchase<\/span><\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-954 size-full\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2017\/06\/funnel.jpg\" alt=\"image_conversion_funnel\" width=\"800\" height=\"800\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2017\/06\/funnel.jpg 800w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2017\/06\/funnel-150x150.jpg 150w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2017\/06\/funnel-300x300.jpg 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2017\/06\/funnel-768x768.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Consumers in different stages of the buying cycle need different information to move to the next stage. For example, someone who doesn\u2019t know they even have a problem that needs solving is going to need completely different content to someone who has their wallet out and is ready to buy.<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">Understanding the different stages of the cycle and identifying where potential customers are in the process can boost conversions.<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">There are several steps to this process:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Analyze your current buyer\u2019s journey and determine where the weak spots are (these are the places where leads drop off or change their mind)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Identify the key problems prospects have in those weak spots and what kind of information they might need to solve those problems<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.elevationb2b.com\/services\/inbound-marketing\"><span style=\"font-weight: 400;\">Create content that tackles those problems<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b style=\"color: #000000; font-size: 24px;\">3. Not Adhering to Web Best Practices<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Once people land on your site, you want to make it as easy as possible for them to convert. This means creating a really <a href=\"https:\/\/capturly.com\/blog\/bad-user-experience-kills-your-conversion-funnel\/\">simple conversion funnel<\/a> that makes it incredibly clear where visitors need to go next.\u00a0<\/span><\/p>\n<p style=\"text-align: left;\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1768 size-large\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2018\/09\/Conversion-funnel-1-1024x801.jpg\" alt=\"conversion funnel optimization\" width=\"760\" height=\"594\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2018\/09\/Conversion-funnel-1-1024x801.jpg 1024w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2018\/09\/Conversion-funnel-1-300x235.jpg 300w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2018\/09\/Conversion-funnel-1-768x601.jpg 768w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2018\/09\/Conversion-funnel-1.jpg 1056w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/p>\n<p style=\"text-align: left; padding-left: 300px;\">Example of a conversion funnel by traffic source<\/p>\n<p><a href=\"https:\/\/www.business2community.com\/sales-management\/the-path-to-conversion-just-got-a-little-easier-0230140#RVMHc8faAaS08d5p.97\"><span style=\"font-weight: 400;\">Reports show <\/span><\/a><span style=\"font-weight: 400;\">that <\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">more than 20% of businesses don\u2019t have an effective strategy for landing page testing. <\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">Those that aren\u2019t tweaking the design and copy on pages geared for conversion might be missing out on sales.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As well as tweaking the design of your pages to get the best results, you can also incorporate other techniques that are known to boost conversions, like incorporating video. Studies have revealed that <\/span><a href=\"http:\/\/www.eyeviewdigital.com\/documents\/eyeview_brochure.pdf\"><span style=\"font-weight: 400;\">using videos on a landing page can improve conversion rates by 86%<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best part is that your <a href=\"https:\/\/capturly.com\/blog\/top-5-reasons-why-your-websites-need-videos\/\">website videos<\/a> don\u2019t have to be highly-polished Hollywood-style films; they can simply be a short Q&amp;A shoot with a member of your team or a smartphone-shot video of your product in action.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, make sure your calls-to-action (CTAs) are clear and concise. These are the last frontier before your visitors convert, so make them compelling and ensure that prospects know exactly what they\u2019ll get when they click.<\/span><\/p>\n<p><b style=\"color: #000000; font-size: 24px;\">4. Focusing on Features Over Benefits\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s easy to hone in on the features of your product when you\u2019re promoting it to prospects. You\u2019re proud of what it can do and how it works, but this isn\u2019t always the best way to increase conversions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instead, prospects want to know how your product will help them. This means focusing on the benefits your product gives rather than the features it has.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3667 size-full\" src=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2020\/03\/Screenshot-at-Mar-16-11-07-45.png\" alt=\"features over benefits ipod example\" width=\"760\" height=\"414\" srcset=\"https:\/\/capturly.com\/blog\/wp-content\/uploads\/2020\/03\/Screenshot-at-Mar-16-11-07-45.png 760w, https:\/\/capturly.com\/blog\/wp-content\/uploads\/2020\/03\/Screenshot-at-Mar-16-11-07-45-300x163.png 300w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">This simple example from iPod highlights the difference. 1GB of storage means nothing to most consumers. However, the ability to have 1,000 songs in their pocket is a huge benefit if they regularly listen to music while on the go.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To figure out the benefits of your product, start by listing out how it helps prospects and branch out from there. Think about whether it saves them time, whether it saves them (or makes them) money, and other intangible benefits that might not be obvious at first.\u00a0<\/span><\/p>\n<h3><b>Increase Your Conversions This Year<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Increasing your conversions should be a priority. Getting more customers and boosting sales means your business is constantly growing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Start by figuring out <\/span><i><span style=\"font-weight: 400;\">who <\/span><\/i><span style=\"font-weight: 400;\">you\u2019re targeting and then work out what they need at different stages of the buying cycle. From there, you can tweak your website and landing pages until they\u2019re performing at their best.\u00a0<\/span><\/p>\n<div class=\"su-divider su-divider-style-default\" style=\"margin:15px 0;border-width:2px;border-color:#999999\"><\/div>\n<p><span style=\"font-weight: 400;\">Author Bio:\u00a0<\/span>Ryan Gould is the\u00a0Vice President of Strategy and Marketing Services at\u00a0<a href=\"http:\/\/www.elevationb2b.com\/\">Elevation Marketing<\/a>.\u00a0From legacy Fortune 100 institutions to inventive start-ups, Ryan brings extensive experience with a wide range of B2B clients. He skillfully architects and manages the delivery of integrated marketing programs, and believes strongly in strategy, not just tactics, that effectively aligns sales and marketing teams within organizations. Connect with him on <a href=\"https:\/\/www.linkedin.com\/in\/rygould\/\">LinkedIn<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Only 22% of businesses are satisfied with their conversion rates. It\u2019s not a particularly motivating statistic, but it does mean there\u2019s a lot of room for improvement.\u00a0 Increasing the conversion rate is the number one goal for the majority of businesses. More conversions obviously mean more sales, more customers, and more revenue &#8211; what\u2019s not<\/p>\n","protected":false},"author":28,"featured_media":3670,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[98],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Are These Mistakes Killing Your Conversion Rate? - Capturly Blog<\/title>\n<meta name=\"description\" content=\"Increasing the conversion rate is the number one goal, but 68% of small businesses don\u2019t have a documented CRO strategy. 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